Returns and Exchanges Policy – Marbles&Co line@に登録

Returns and Exchanges Policy

Please note that we do not accept returns due to customer convenience.
Our refund and exchange policy is as follows:

Returns / Defective Products

  • In the unlikely event of a defective product or incorrect item, please contact us within 7 days of product arrival, return the item with shipping costs paid by the recipient, and we will exchange it for a non-defective item or issue a refund, provided stock is available.

Return / Exchange Conditions

  • If the product is defective (please provide photos of the defective part).
  • Within 7 days from the delivery date (we will respond if you contact us within 7 days).
  • Unused condition (product is in the same condition as when delivered).
  • When returning the product, please return all items included at the time of delivery.
  • Pre-order items and items explicitly marked as non-cancellable are exempt from the return policy.

Products Not Eligible for Return or Exchange

  • Returns or exchanges due to customer convenience (excluding size exchanges).
  • Used products.
  • Washed products.
  • Products that have been hemmed or altered.
  • More than 7 days have passed since the purchase.
  • Missing accessories such as tags or packaging (if tags are removed, the product is not eligible for return).
  • Scratches, stains, damage, odors, etc., caused by the customer.
  • Repeated excessive returns or exchanges.
  • If we determine the purchase was for resale purposes.
  • Pre-order items and items explicitly marked as non-cancellable.
  • Exchanges may not be accepted depending on stock availability.
  • SALE items are not eligible for returns or cancellations except for defective products.

Return / Exchange Process

  • If you wish to return an item, please contact Marbles' official LINE.
    https://page.line.me/784hctpc?openQrModal=true
  • Please package the product and ship it to the designated address (shipping costs will be borne by the customer).
  • Upon receiving the product, we will issue a refund.

Important Notes

  • If you return an item that is not eligible for return, it will be sent back to you with shipping costs paid by the recipient.
  • Shipping costs will be borne by the customer (if sent collect-on-delivery, we will refuse to accept it).
  • Please note that shipping costs at the time of purchase cannot be refunded.

Return Address

2-20-5 Shimomeguro, Meguro-ku, Tokyo
BOT733-Z1
Marbles Japan Co., Ltd.